Lets begin with a question based on your opinion, experiences and what you have learned over the past 5 weeks:

1. Emoticons have become increasingly common in email communications. In what circumstances might emoticons be appropriate and when should they be avoided in professional communication?

Now applying this weeks learning materials:

2. How do we decide whether a message can be appropriately conveyed in an email message versus when a message should be delivered in person or over the phone?

3. What are some of the common mistakes people make in crafting emails? How should we respond to some of these mistakes? Please provide examples.

4. For people new to writing in the health professions, what sorts of training might be helpful in avoiding some of the common email mistakes?