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MSHA COMPETENCY SELF ASSESSMENT The MSHA program is dedicated to ensuring your progress in our program. To be able to measure this progress, we will be asking you to regularly do self-assessments on the competencies of our program. This will allow us (and you) to monitor how you are growing through the curriculum in our program. Your input is critical to see if you are meeting the goals of this program and to help us improve the program in the future. Your responses will be discussed during your next advisement appointment, so please be honest in your feedback. Note: Please remember that this is your honest evaluation of yourself. Saying you have an advanced level of understanding in any competencies indicates an expertise that current executives may not feel they have. Be honest in your feedback — this is to help you.

What is your full name (First Last)?

What is your student ID number?

What areas of health administration are of interest to you?

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LEADERSHIP COMPETENCIES

LEADERSHIP SKILLS AND BEHAVIOR NOVICE COMPETENT EXPERT

1 2 3 4 5

Articulate/Communicate mission, objectives and priorities

Incorporate management techniques and theories into leadership activities

Analyze problems, promote solutions, encourage decision making

Leadership styles/techniques

ENGAGING CULTURE AND ENVIRONMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Create an organizational culture built on trust, transparency and focus on service improvement that encourages teamwork and supports diversity

Encourage a high level of commitment from employees by establishing and communicating a compelling organizational vision and goals

Hold self and others accountable to surpass organizational goals

LEADING CHANGE AND DRIVING INNOVATION

NOVICE COMPETENT EXPERT 1 2 3 4 5

Promoting ongoing learning and improvement in the organization

Respond to the need for change and lead the change process

Encourage diversity of thought to support innovation, creativity, and improvement

LEADERSHIP DEVELOPMENT PLAN

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COMMUNICATION AND RELATIONSHIP MANAGEMENT COMPETENCIES RELATIONSHIP MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate effective interpersonal relationships and the ability to develop and maintain positive stakeholder relationships

Practice and value transparent shared decision making and understanding its impacts on internal/external stakeholders

Demonstrate collaborative techniques for engaging and working with stakeholders

COMMUNICATION SKILLS AND ENGAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Exercise cultural sensitivity in internal and external communication

Demonstrate strong listening and communication skills

Present results of data analysis in a way that is factual, credible and understandable to decision makers

Prepare and deliver business communications such as meeting agendas, presentation, business reports and project communication plans

Demonstrate understanding of the function of media and public relations

FACILITATION AND NEGOTIATION NOVICE COMPETENT EXPERT

1 2 3 4 5

Manage conflict through mediation, negotiation and other dispute resolution techniques

Demonstrate problem solving and problem-solving skills

Build and participate in effective multidisciplinary teams

COMMUNICATION AND RELATIONSHIP MANAGEMENT PLAN

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PROFESSIONALISM AND SOCIAL RESPONSIBILITY COMPETENCIES PERSONAL AND PROFESSIONAL ACCOUNTABILITY NOVICE COMPETENT EXPERT 1 2 3 4 5 Advocate for and participate in healthcare policy initiatives

Advocate for rights and responsibilities of patients and their families

Demonstrate an ability to understand and manage conflict-of-interest situations as defined by organizational bylaws, policies and procedures

Commit to competence, integrity, altruism and the promotion of the public good

Promote quality, safety of care and social commitment, in the delivery of health services

PROFESSIONAL DEVELOPMENT AND LIFELONG LEARNING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate commitment to self-development including continuing education, networking, reflection and personal improvement

CONTRIBUTIONS TO THEPROFESSION NOVICE COMPETENT EXPERT 1 2 3 4 5 Contribute to advancing the professional of healthcare management by sharing knowledge and experience

Develop others by mentoring, advising coaching and serving as a role model

Support and mentor high-potential talent within both one’s organization and the profession of healthcare management

SELF-AWARENESS NOVICE COMPETENT EXPERT 1 2 3 4 5 Be aware of one’s own assumptions, values, strengths and limitations

Demonstrate reflective leadership by using self-assessment and feedback from others in decision making

ETHICAL CONDUCT AND SOCIAL CONSCIOUSNESS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate high ethical conduct, a commitment to transparency and accountability for one’s actions

Use the established ethical structures to resolve ethical issues

Maintain a balance between personal and professional accountability, recognizing that the central focus is the needs of the patient/community

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PROFESSIONALISM AND SOCIAL RESPONSIBILITIES DEVELOPMENT PL AN

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HEALTH AND HEALTHCARE ENVIRONMENT COMPETENCIES HEALTHCARE SYSTEMS AND ORGANIZATIONS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of system structure, funding mechanisms and how healthcare services are organized

Balance the interrelationships among access, quality, safety, cost, resource allocation, accountability, care setting, community need and professional roles

Assess the performance of the organization as part of the health system/healthcare services

Use monitoring systems to ensure legal, ethical, and quality/safety standards are met in clinical, corporate and administrative functions

Promote the establishment of alliances and consolidation of networks to expand social and community participation in health networking, both nationally and globally

HEALTH WORKFORCE NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate the ability to optimize the healthcare workforce around local critical workforce issues, such as shortages, scope of practice, skill mix, licensing and fluctuations in service

PERSON-CENTERED HEALTH NOVICE COMPETENT EXPERT 1 2 3 4 5 Effectively recognize and promote patients and their family’s/caregiver’s perspectives in the delivery of care

Include the perspectives of individuals, families and the community as partners in healthcare decision-making processes, respecting cultural differences and expectations

PUBLIC HEALTH NOVICE COMPETENT EXPERT 1 2 3 4 5 Establish goals and objectives for improving health outcomes that incorporate an understanding of the social determinants of health and of the socioeconomic environment in which the organization functions

Use vital statistics and core health indicators to guide decision making and analyze health trends of the population to guide the provision of health services

Manage risks, threats, and damage to health during disasters and/or emergency situations

Evaluate critical processes connected with the public health surveillance and controls systems and communicate relevant surveillance information to increase response to risks, threats, and damage to health

Recognize the local implications of global health events to understand global interconnectivity and its impact on population health conditions

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KNOWLEDGE OF HEALTH AND HEALTHCARE ENVIRONMENT DEVELOPMENT PL AN

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BUSINESS COMPETENCIES GENERAL MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of basic business practices, such as business plans, contracting, and project management

Collate relevant data and information, and analyze and evaluate this information to support or make an effective decision or recommendation

Seek information from a variety of sources to support organizational performance, conduct needs analysis and prioritize requirements

LAWS AND REGULATIONS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of laws and regulations applicable to healthcare organizations

FINANCIAL MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Effectively use key accounting principles and financial management tools, such as financial plans and measures of performance (e.g., performance indicators)

Use principles of project, operations and capital budgeting

Plan, organize, execute and monitor the resources of the organization to ensure optimal health outcomes and effective quality and cost controls

HUMAN RESOURCE MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Provide leadership in defining staff roles and responsibilities, developing appropriate job classification/grading systems and workforce planning

Demonstrate knowledge of departmental human resource processes, including scheduling; performance appraisals; incentives; staff recruitment; selection and retention; training and education; motivation, coaching, and mentoring; and appropriate productivity measures

ORGANIZATIONAL DYNAMICS AND GOVERNANCE NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of governmental, regulatory, professional and accreditation agencies

Effectively apply knowledge of organizational systems theories and behaviors

Interpret public policy, legislative and advocacy processes within the organization

Demonstrate knowledge of the role of leadership within governance structure

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STRATEGIC PLANNING AND MARKETING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of key planning documents, including strategic plans, business service plans and business cases for new services

Demonstrate knowledge of planning for business continuity in the face of potential disasters that could disrupt service delivery

Demonstrate knowledge of operating-unit strategic objectives that are aligned with the mission and strategic objectives

Apply marketing principles and tools to develop appropriate marketing needs of the community

Evaluate whether proposed action(s) align(s) with the organizational business/strategic plan

INFORMATION MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Use data sets to assess performance, establish targets, monitor indicators and trends, and determine if deliverable are met

Demonstrate knowledge of privacy and security requirements

Promote the effective management, analysis and communication of health information

RISK MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of risk management principles and programs such as risk assessment and analysis and risk mitigation

QUALITY IMPROVEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of quality assurance, satisfaction, and patient safety programs according to national initiatives on quality and patient safety

Develop/track indicators to measure quality outcomes, satisfaction and patient safety, and plan continuous improvement

SYSTEMS THINKING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of the interdependency, integration, and competition among healthcare sectors

Connect the interrelationships among access, quality, cost, resource allocation, accountability and community need

SUPPLY CHAIN MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of the supply chain

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BUSINESS DEVELOPMENT PL AN

1. What is your full name First Last:
2. What is your student ID number:
3. What areas of health administration are of interest to youRow1:
4. LEADERSHIP DEVELOPMENT PLAN:
5. COMMUNICATION AND RELATIONSHIP MANAGEMENT PLAN:
6. PROFESSIONALISM AND SOCIAL RESPONSIBILITIES DEVELOPMENT PL AN_2:
7. KNOWLEDGE OF HEALTH AND HEALTHCARE ENVIRONMENT DEVELOPMENT PL AN_2:
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