What needs to be included in the project:

DESCRIPTION OF THE AGENCY AND ITS PROGRAMS.
This should be sufficiently developed to give a good sense of the agency philosophy and mission, goals and objectives, organizational structure, target population, services offered, funding sources, etc.

HOW SERVICES ARE DELIVERED.
This discussion should include all the issues in providing human services, for example: the assessment process, service planning, monitoring, brokering, client/agency relationship including such issues as cultural competence, empowerment etc, community/agency interaction such as mobilizing, social policy development, advocating, linking to the external environment, and finally, networking, helping models, case management, etc.

DISCUSSION OF HOW THIS DELIVERY SYSTEM IS EVALUATED
to measure whether it is effective. Develop the discussion of how the delivery of services in your agency is evaluated/assessed to measure whether it is effective. Using the assigned readings and other sources, provide a coherent development of methods, devices and/or models that you would use to evaluate the service delivery system.
Remember, you should first define, explain, and discuss all the above terms, concepts, processes, by referencing the course readings. Then you need to discuss how these concepts and processes are applied to your agency.